Volume 7

Volume 7, Number 9

March 19, 2009

10 pages508 K bytes

A Survey of Communication Media Utilized During IS Group Projects

Hirotoshi Takeda
Georgia State University
Atlanta, GA 30302 USA

Roy D. Johnson
University of Pretoria
Pretoria, Gauteng 0001, SOUTH AFRICA

Abstract: All business teams require a mode of communication between team members. In today’s business world there are many ways to communicate including individual and group meetings face-to-face, net meetings, teleconferencing, land line phones, cell phones, pagers, e-mail, voice mail, and instant messaging. This study sought to identify media choices for team communication. The means of communication depended upon the team members’ selection of resources. Student groups in two team projects were analyzed. Variables controlled in the study include difficulty of the task and group make-up. The groups varied in the amount of collaboration, cooperation, and length of time spent on task. The media choices were recorded via log entries. Analysis suggested that once a group started using a particular communication medium, the trend of the group was to continue using that same method. This tendency appears to override other parameters such as group makeup or difficulty of task at hand.

Keywords: media choice, media richness, social presence, teams, group projects, persistence, resistance to change

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Recommended Citation: Takeda and Johnson (2009). A Survey of Communication Media Utilized During IS Group Projects. Information Systems Education Journal, 7 (9). http://isedj.org/7/9/. ISSN: 1545-679X. (A preliminary version appears in The Proceedings of ISECON 2005: §3575. ISSN: 1542-7382.)