Information Systems Education Journal

Volume 13

V13 N2 Pages 4-7

March 2015

Teaching Case

Coastal Pacific Doctor Associates: Implementation of a Purchased System

Dana Schwieger
Southeast Missouri State University
Cape Girardeau, MO 63701, USA

Michael McDonald
Western Kentucky University
Bowling Green, KY 42101, USA

Abstract: Coastal Pacific Doctor Associates (CPDA) is a multi-physician medical practice located along the west coast. CPDA decided to replace their inadequate and outdated medical office system during a time of tremendous restructuring in the medical software industry. In their impatience, CPDA chose an electronic medical record (EMR) and practice management (PM) systems that would better accommodate the needs of a hospital rather than a medical clinic. The system that they chose to purchase was under development and had not been fully tested before it was hurriedly installed as CPDA’s main system during a cutover implementation. EMR/PM software representatives failed to live up to their original promises as deadlines passed and the employees were trained in the last days before the go live date. Training took place on a portable network brought in by the sales representatives using manufacturer’s test data. After the problems started to escalate, the manufacturer’s help line stopped providing assistance and CPDA was left to solve its own problems.

Keywords: IS Project Management, IS Strategy, Management, and Acquistion, Systems Analysis and Design

Download this article: ISEDJ - V13 N2 Page 4.pdf

Recommended Citation: Schwieger, D., McDonald, M. (2015). Coastal Pacific Doctor Associates: Implementation of a Purchased System. Information Systems Education Journal, 13(2) pp 4-7. ISSN: 1545-679X. (A preliminary version appears in The Proceedings of ISECON 2014)