Information Systems Education Journal

Volume 17

V17 N4 Pages 16-23

August 2019

A Sentiment and Linguistic Analysis of Online Reviews of Online Universities

Alan Peslak
Penn State University - Worthington Scranton
Dunmore, PA 18512,

Abstract: The growth and proliferation of online higher education have been staggering. This comes despite an overall decline in university enrollments. But the quality of online courses has been questioned by many researchers, suggesting it may be less than a traditional face to face experience. Many researchers have explored this area but our research study reviews online universities from an impartial non-profit organization and analyzes both the content and the sentiment in these reviews. This analysis provides a unique perspective on how online universities and their programs are viewed by their students. Implications of this analysis are examined.

Keywords: Linguistic analysis, Online education, online reviews, online universities, reviews, Sentiment analysis

Download this article: ISEDJ - V17 N4 Page 16.pdf

Recommended Citation: Peslak, A. (2019). A Sentiment and Linguistic Analysis of Online Reviews of Online Universities. Information Systems Education Journal, 17(4) pp 16-23. ISSN: 1545-679X. (A preliminary version appears in The Proceedings of EDSIGCON 2018)