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J. P. Thomas [a1] [a2]
School of Computer Science and Information Systems
Pace University [u1] [u2]
Pleasantville, New York, USA [c1] [c2]
Although the Internet holds the promise of long-distance education, multimedia entertainment etc., the quality of multimedia documents delivered by the Internet can vary enormously. In this paper we examine how varying quality of service affects a users' perception and understanding (and thereby learning) of multimedia presentations. Our results show that the quality of multimedia documents can be severely degraded without the user having to perceive any significant loss of informational content.
Keywords: quality of service, quality of perception, multimedia
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